1. Home
  2. FAQ
FAQ

1plus FAQ — Answers to All Your Questions

Whether your question is about accounts, betting, deposits, bonuses, or withdrawals — you'll find clear, straightforward answers right here.

50+
General Q&A
7
Sorted by category
24/7
Support Team Active
in English
Full Support
Categories
Account Deposit Withdrawal Betting Bonuses & Promos App Security
Need Help?

Our support team is always ready to help. Email us at:

Support@1plus.ws

Welcome to 1plus. This FAQ page is here so you can find answers on your own — no need to contact support. We know betting platforms come with plenty of questions, especially for new members. That's why the most frequently asked questions in each section are laid out in plain, straightforward language.

How to deposit, how to claim a bonus, why account verification is needed — it's all here. If you still can't find what you're looking for, reach out via live chat or email. We're always ready to help.

No results found. Try searching with a different keyword.
Account FAQs

Opening an account at 1plus takes just a few things — an active mobile number or email address, a strong password, and you must be 18 years of age or older. Registration page Fill out the form — the whole process takes just 2 minutes. Your account is created instantly, no complicated documents needed.

Account verification is for your own security. It confirms that the account truly belongs to you and prevents unauthorized use. Verification may be requested before large withdrawals or if any suspicious activity is detected. Simply submit a copy of your National ID or passport and you're good to go.

Login page Click the "Forgot Password?" option. Enter your registered mobile number or email and you'll receive an OTP. Use it to set a new password — the whole process takes about 2 minutes. If you're still having trouble, email support@1plus.ws.

No. Under 1plus rules, each person may only hold one account. Multiple accounts will be closed and bonuses may be forfeited. If you're locked out of an existing account, contact support instead of creating a new one.

Yes. Log in, go to the "Profile" section, and you can update your name, email, and contact details. To change your registered mobile number, you'll need to contact the support team, who will make the change after verifying your identity.
Deposit FAQs

1plus supports deposits via bKash, Nagad, Rocket, Upay, bank transfer, and crypto. Mobile banking deposits are typically instant. Choose whichever method works best for you.

The minimum deposit at 1plus is just ৳200 — one of the lowest among betting platforms in Bangladesh, making it easy for new members to get started. There's no upper limit on deposits, though larger amounts may require verification.

Deposits via bKash, Nagad, and Rocket are almost instant — your balance is usually updated within 1–2 minutes. Bank transfers may take 1–3 banking hours. If more than 30 minutes have passed, contact support with your transaction ID.

1plus does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges — this depends on their individual policies. Check your banking provider's fee structure to know the exact amount deducted.
Withdrawal FAQs

Most withdrawals are completed within 24 hours. Mobile banking (bKash/Nagad/Rocket) is usually faster — typically 3–6 hours. First-time withdrawals or larger amounts may require additional verification, so allow a little extra time.

The minimum withdrawal at 1plus is ৳500. You can submit a withdrawal request from your dashboard at any time. Once your balance is sufficient and wagering requirements are met, processing begins immediately.

Generally, yes. For security reasons, you're encouraged to withdraw using the same method you used to deposit. If that's not possible, the support team can arrange an alternative.

The most common reasons for a withdrawal rejection are incomplete account verification, unmet wagering requirements, or mismatched details. The rejection notification will specify the reason. Resolve the issue and resubmit your request. For assistance, email support@1plus.ws.
Betting FAQs

1plus offers betting on over 30 sports, including cricket, football, tennis, basketball, volleyball, badminton, and hockey. Cricket and football — the favorites among Bangladeshi bettors — have the most markets available. For more details, visit the Sports page View.

Live betting means placing bets in real time while a match is in progress. Odds shift every moment — after a goal, a wicket, or any change in momentum. It's far more exciting than standard pre-match betting. Match Odds page View live markets.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. If the Cash Out feature is available, you can exit a bet while the match is still in progress — though this isn't offered on all markets.

The minimum bet at 1plus is just ৳50. Maximum bet limits vary by market and event — major international matches typically have higher limits. On the Sports Betting page View details.
Bonus & Promotion FAQs

Register After registering, your first deposit earns you a 100% welcome bonus. Deposit ৳1,000 and you'll have ৳2,000 to start betting with. The bonus is credited to your account instantly. For full terms and conditions, visit Promotions Page View.

Wagering requirement means you need to place a certain amount in bets before withdrawing bonus funds. For example, a 10x requirement on a ৳1,000 bonus means you must wager ৳10,000. Terms vary by promotion — Promotions page Find out more.

Enter your code in the "Voucher Code" box during deposit and click "Apply". If the code is valid, the bonus or discount will be added automatically. To get valid voucher codes, visit the Voucher Page View.

Yes, 1plus runs new offers almost daily — cashback, reload bonuses, free bets, and seasonal promotions. Major tournaments like the IPL and World Cup come with special promotions. Promotions Page Check regularly so you never miss an offer.
App FAQs

On the App page and download directly via the Android APK or iOS link. For Android, you'll need to enable "Install from unknown sources" in your phone's settings before downloading. iOS users can install directly. If you run into any issues, contact support.

Yes, the 1plus app has all the same features as the website — live betting, deposits, withdrawals, and bonus claims. The app also sends notifications, so you're less likely to miss an offer or a match. For comfortable mobile betting, the app is the way to go.

When a new version is available, you'll get an update notification when you open the app. Or On the App page and download the latest version to install. Simply install the new APK over the old one — your data will not be lost.
Security FAQs

Yes, 1plus is a licensed betting platform that uses SSL encryption. Your personal information and financial data are kept under the highest level of protection. Please review our Privacy Policy for full details.

Go to the "Security" section in your account settings and enable Two-Factor Authentication. You'll receive an OTP on your mobile every time you log in. Keeping this on adds a strong layer of protection — especially if your password is ever compromised.

Email support@1plus.ws or contact us via live chat immediately. Our team will quickly place a temporary lock on the account and investigate. Change your password right away. Never share your login details with anyone — 1plus staff will never ask for your password.

1plus does not sell your personal information or share it with third parties unnecessarily. Data may only be shared where required for payment processing or legal obligations. For more details, please read our Privacy Policy Read it here.

Why choose 1plus?

Millions of Bangladeshi players choose 1plus every day — because everything here is simple, fast, and secure.

Instant Deposits

Deposits via bKash, Nagad, and Rocket go through in seconds. No waiting — just start betting right away.

Top-Level Security

Your account and funds are protected with SSL encryption and two-factor authentication.

Exciting Bonuses

Make your betting experience even more rewarding with a 100% Welcome Bonus, reload offers, and voucher codes.

Easy Mobile App

Available for Android and iOS — place live bets from anywhere, right from your phone.

24/7 Support

Get support in English anytime via live chat or email — we respond quickly.

30+ Sports Markets

From cricket to football, tennis to badminton — bet on your favorite sport at the best odds.

Get Started Now

No more questions? Then let's get started!

Register now and kick off your betting journey with a 100% welcome bonus. Your account will be ready in just 2 minutes.

Register Now Download the App

Already have an account? Log In

বাংলা